Privacy Policy

GoEasyAI (a BCG Services Group company) provides AI automation services to businesses, including AI chatbots, AI voice agents, CRM automation, lead generation systems, and marketing automation. We are based in Surrey, British Columbia, Canada.

In this policy, “GoEasyAI”, “we”, “us”, and “our” refer to GoEasyAI. We are responsible for the personal information under our control and have designated a privacy contact (see Contact Us) who is accountable for our compliance with this policy.

Information you give us through our website

When you submit our contact or strategy-session form, we collect:

• Your name
• Email address
• Phone number
• Business type
• The service you’re interested in
• Your approximate monthly lead or call volume
• Your consent to be contacted
• Any message or details you choose to include

Calls to our AI voice line

Our phone line (+1 (236) 201-3810) is answered by an AI voice assistant, not a person. When you call, we may collect your phone number, the date, time and length of the call, a recording of the call, a transcript, and any information you share during the conversation (for example, your name, business details, or preferred appointment time).

Information collected automatically

When you visit our website, we and our service providers may automatically collect technical information such as your IP address, browser type, device information, pages viewed, referring pages, and similar usage data through cookies and similar technologies (see Cookies & Tracking).

We use personal information to:

• Respond to your enquiries and requests
• Schedule and prepare for strategy sessions and consultations
• Understand your business needs and recommend suitable AI automation solutions
• Provide, manage, and support the services you sign up for
• Send you marketing communications where you have consented (see Marketing Communications & CASL)
• Improve our website, services, and the quality of our AI assistant
• Protect against fraud, spam, and abuse, and meet our legal obligations

We only collect and use personal information for purposes that a reasonable person would consider appropriate in the circumstances, and we will ask for your consent before using it for a new purpose.

By calling our AI voice line, you acknowledge and agree that:

• You are speaking with an automated AI assistant, not a human.
• Calls may be recorded and transcribed, and the content of the call is processed by AI to understand your request, answer questions, and book appointments.
• Calls are handled by a third-party voice AI provider acting on our behalf, which processes the audio and transcript to deliver the service.
• Call details, transcripts, and summaries may be stored in our CRM so our team can follow up with you.

If you do not want your call recorded or processed by AI, please hang up and contact us by email at info@goeasyai.ca instead.

When you submit a form on our website or through our ads, you agree that GoEasyAI may contact you by phone, including calls made by our AI assistant (Maya), by WhatsApp from +1 (778) 718-0500, and by email about your enquiry. Calls may be recorded and summarized to improve service and keep accurate records. You can opt out anytime by replying STOP on WhatsApp, telling us on the call, or emailing info@goeasyai.ca.

We do not sell or rent your personal information. We share it only with trusted service providers who process it on our behalf, under contracts that require them to protect it and use it only for the services they provide to us. These include:

• CRM platform — to store and manage leads, contacts, appointments, and communications
• Voice AI provider — to answer, record, transcribe, and process calls to our AI voice line
• Hosting and infrastructure providers — to run our website and systems
• Analytics and advertising providers — to understand website usage and measure the effectiveness of our marketing

We may also share information within BCG Services Group where needed to respond to your request, or where required by law, to protect our rights, or in connection with a business transaction such as a merger or sale of assets.

Some of our service providers may store or process personal information outside of British Columbia or Canada, including in the United States. When this happens, your information is protected by contractual safeguards but may be subject to the laws of that jurisdiction, including lawful access by courts, law enforcement, and national security authorities.

We comply with Canada’s Anti-Spam Legislation (CASL). We only send commercial electronic messages (such as marketing emails or text messages) where we have your express or implied consent, and every message identifies GoEasyAI and includes our contact information.

You can withdraw your consent at any time by:

• Clicking the unsubscribe link in any marketing email
• Replying STOP to any marketing text message
• Emailing info@goeasyai.ca with “Unsubscribe” in the subject line

We will process unsubscribe requests within 10 business days. You may still receive non-marketing messages related to services you have requested.

We keep personal information only as long as needed for the purposes described in this policy, or as required by law. Lead and enquiry information is generally kept for up to 24 months after our last interaction with you, and call recordings and transcripts for up to 12 months, unless you become a client, in which case we keep records for the duration of our relationship and as required for legal, tax, and accounting purposes. When information is no longer needed, we securely delete or anonymize it.

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access, use, or disclosure. These include encryption in transit, access controls limited to people who need the information, and working with reputable providers. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA), you have the right to:

• Access the personal information we hold about you
• Correct information that is inaccurate or incomplete
• Request deletion of your information, subject to legal retention requirements
• Withdraw consent to our use of your information, subject to legal or contractual restrictions
• Ask how your information has been used and to whom it has been disclosed

To make a request, email info@goeasyai.ca. We may need to verify your identity, and we will respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.

Our website uses cookies and similar technologies (such as pixels) to keep the site working, understand how visitors use it, and measure the performance of our advertising. This may include analytics and advertising cookies set by third-party providers.

You can control or delete cookies through your browser settings, and most browsers let you block third-party cookies. Blocking some cookies may affect how the website works.

Our services are intended for businesses and are not directed to children. We do not knowingly collect personal information from anyone under 19 years of age.

We may update this policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Significant changes will be highlighted on our website.

If you have questions about this policy or wish to exercise your privacy rights, contact our privacy officer:

GoEasyAI (a BCG Services Group company)
Surrey, British Columbia, Canada
Email: info@goeasyai.ca
Phone: +1 (236) 201-3810