Terms of Service

By accessing our website, calling our AI voice line, or using any GoEasyAI service, you agree to these Terms of Service and our Privacy Policy. If you are using our services on behalf of a business, you confirm that you have authority to bind that business to these terms. If you do not agree, please do not use our website or services.

GoEasyAI (a BCG Services Group company) designs, builds, and manages AI automation systems for businesses, including:

• AI chatbots for websites and messaging channels
• AI voice agents and virtual receptionists
• CRM automation and workflow automation
• Lead generation and lead follow-up systems
• Marketing automation

The specific scope, deliverables, and pricing for each client are set out in a proposal, order form, or service agreement (“Service Agreement”). If a Service Agreement conflicts with these terms, the Service Agreement governs.

• Fees. Services may include one-time setup fees and recurring subscription fees, as described in your Service Agreement. Prices are in Canadian dollars and exclude applicable taxes unless stated otherwise.
• Billing. Subscriptions are billed in advance on a recurring basis and renew automatically until cancelled.
• Usage-based costs. Some services (such as voice minutes, messaging, or third-party platform usage) may be billed based on usage or passed through at cost, as set out in your Service Agreement.
• Late payment. We may suspend services if payment is overdue, after giving you reasonable notice.
• Cancellation. Unless your Service Agreement says otherwise, you may cancel a subscription with 30 days’ written notice to info@goeasyai.ca. Setup fees and fees for periods already started are non-refundable.

When using our services, you agree to:

• Provide accurate, complete, and current information
• Keep any account credentials secure and confidential
• Obtain all consents required by law from your own customers and contacts — including consent for call recording and for marketing messages under CASL — before we contact them or process their information on your behalf
• Review and approve scripts, prompts, and messaging used by AI systems deployed for your business
• Not use our services for unlawful, deceptive, harassing, or spam activity, or in a way that infringes anyone’s rights

Our services use artificial intelligence, including large language models and voice AI. You acknowledge that:

• AI outputs may contain errors, be incomplete, or be inaccurate, and may not always reflect your business’s current information.
• Information provided by our AI chatbots and voice assistant is for general information only and is not legal, financial, insurance, immigration, medical, or other professional advice.
• You are responsible for reviewing important AI outputs and for decisions you make based on them.
• Where regulated advice is needed, you should consult a qualified, licensed professional.

Our services rely on third-party platforms such as CRM software, voice AI providers, telephony carriers, and hosting providers. We are not responsible for outages, changes, or failures of third-party services outside our reasonable control. Our website may also link to third-party websites; we do not control and are not responsible for their content or practices.

The GoEasyAI website, brand, content, and our underlying systems, templates, and know-how are owned by GoEasyAI or its licensors and are protected by intellectual property laws. You may not copy, reproduce, or create derivative works from them without our written permission.

You retain ownership of the data and content you provide to us. You grant us a limited licence to use it only as needed to provide the services to you.

Our website and services are provided “as is” and “as available”. To the maximum extent permitted by law, we do not guarantee that services will be uninterrupted or error-free, or that they will produce any particular business result, such as a specific number of leads or sales.

To the maximum extent permitted by law, GoEasyAI will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities. Our total liability for any claim relating to the services is limited to the amount you paid us for the services in the three (3) months before the event giving rise to the claim.

You agree to indemnify and hold GoEasyAI harmless from claims arising out of your misuse of the services, your breach of these terms, or your failure to obtain required consents from your customers or contacts.

We may update these terms from time to time. We will post the updated version on this page and change the “Last updated” date. Your continued use of our website or services after changes take effect means you accept the updated terms.

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there. Any dispute will be resolved exclusively in the courts of British Columbia, and you consent to their jurisdiction.

GoEasyAI (a BCG Services Group company)
Surrey, British Columbia, Canada
Email: info@goeasyai.ca
Phone: +1 (236) 201-3810